About Innovative Public Safety
The formation of IPS
In January of 2020 Jeff Gooch and Stephen Norcup formed Innovative Public Safety (IPS) to provide technical and operational advisory services to public safety organizations in the Pittsburgh region. To this end Innovative Public Safety and it's associates bring with them a commitment to provide professional and timely guidance when it can be most effective.
Having been involved in various facets of technology and public safety for the last two decades both Jeff and Steve know the needs of front line public safety professionals. While many vendors and technology solutions are available in the marketplace, it can be difficult to effectively integrate these solutions into daily operations to fully leverage the abilities of the tools.
We started by reaching out to our friends, colleagues, and coworkers to find out what their struggles were. As we became engaged with various organizations, we found that many have unique challenges but there are a few that seem constant.
Technology Consulting for Public Safety
Dependable and Reliable Fixed and Mobile Data Solutions
Real time video based telemedicine encounters
Transmission of diagnostic data such as 12 lead EKG's and waveform capnography
Data capture on tablets and laptops
Mobile Data Terminal and real time CAD access from the field
Personal connectivity for providers
Reference material such as protocols and HAZMAT guides
Mapping and GIS resources
Real time exposure tracking and monitoring solutions
Vendor agnostic technology integrations
Delivery of a new service or device is only the first piece of successful technology integrations
Clients often know there is capability but they struggle to implement it in meaningful ways
"It's difficult to think about machine learning when I'm trying to make sure everyone can log in..."
Innovative Public Safety can ensure all the pieces of the technology puzzle work well both independently and in conjunction with other technology products to benefit the client
Someone to call when it breaks
Many organizations can not justify the budget of a full time IT resource
Technology breaks after business hours however public safety works 24/7
Unreliable technology can have an effect on provider morale
IT Managed Services for Public Safety Organizations
Managed Services Solutions
Support for fixed and mobile networks as well as devices
Base site or station networks with WiFi internet for users
Cellular based routers with WiFi internet access for users
Vehicle mounted devices
Android tablets and phones
Apple tablets and phones
PC Laptops and other devices
Fixed desktop PC's and non mounted laptops
A contract based service agreement providing a suite of services
On call technical support
Proactive technology maintenance
Access to the IPS ticketing system for real time updates on issues
Monthly or quarterly reporting on issues
Flexible terms
Monthly and annual available
Project based engagements
Limited scope technology focused engagements combining extensive experiences with the IPS D4 project management structure
Discovery
Design
Deploy
Delivery
Vendor management
On call mitigation services for adverse events
Internet outages
Data breach or loss
Hardware failures
Review of technology vendor or policies
Public Safety Operations Advisory Services
IPS has gathered a group of individuals who are uniquely suited to address the frustrations identified while working with clients and reaching out to others in the market. With extensive education, vocational training, and decades of real world experience and application the IPS team members provide a collection of straight forward service offers to fit the specific needs and budget of your organization.
While many of our clients first engage with Innovative Public Safety with technology questions, it is not uncommon to discover that business and operational processes are in some way intertwined. Our team can solve technology problems and is equipped to assist further when overcoming a technology challenge crosses the line and requires additional expertise and consideration for front line public safety professionals.
Data aggregation and reporting
Reporting is often confusing unless the user has experience authoring reports
Concepts of EMR data validation can be difficult to apply without training
Clients can gain significant insight when leveraging report authoring and data validation concepts in their daily operations
Organizational Level Reporting and Analytics of Pertinent Performance Indicators
Aggregation of discrete data sources
Costs of services rendered
Operations
Clinical
Dispatch
Revenue of services rendered
Charges for services
Payments for services
Outstanding balances
Dashboard design customized to organizational roles and requirements
Public Safety Operations Advisory Services
The line between technology issue and operational process is increasingly difficult to define
Ensuring that operational processes are able to align with technology processes
Identifying innovative solutions for operational pain points
EMS Finance operations
Accurately identifying costs and expenses
Revenue cycle management
CMS Data Reporting Requirements for EMS
Adverse event and emergency management advisory services
Planning for operational continuity through adverse events
Response to an adverse event or critical incident within the organization
Fire suppression and EMS system analysis
Objective analysis and documentation of existing public safety delivery systems
Focus can range from a single organization to complete regional assessments
Fair and balanced recommendations based on feedback from all stakeholders
Innovative Public Safety believes that the first step in any change is enthusiastic participation from everyone involved
With this in mind we place a priority on ensuring that everyone's voice is heard
Consideration of regionalization strategies with a focus on models that already work
Effective taskforce design often evolves through tactical experiences
Allow IPS to explore opportunities to regionalize across political lines to build effective response models using the people and equipment that has already been proven to work through years of experience
Integration of service lines across fire suppression and EMS to effectively leverage minimal staffing